How do I get my hospitality tickets?
If you have booked a hospitality package (including match ticket, food and drinks), your tickets are physical printed tickets, and will be sent to you by courier in a wallet alongside your hospitality pass and lanyard.
When will I receive my physical hospitality tickets?
We will courier tickets approximately 3-5 days before the event to the address provided to us by the lead booker. If you are the lead booker and haven't yet provided your address details, please contact us at ops@the.team.
In a small number of cases, it isn't possible to courier tickets to you ahead of the event. For example, if the booking occurs very close to the match, your delivery address is outside the UK or if we are awaiting payment. In these cases, tickets can be onsite collected from Hospitality Window 1 or 2 at the Allianz Stadium Ticket Office from approximately 3 hours before kick-off.
Do I need to bring photo ID on the day?
Yes, if you are collecting hospitality tickets from the Allianz Stadium Ticket Office, you must bring Photo ID matching the name on the tickets. If you have your tickets ahead of the day, you do not need to take photo ID.
Can the host collect all tickets on behalf of their guests?
Yes, the host can collect all tickets on behalf of their guests provided you have told us this in advance. This person must bring valid Photo ID. If you have any questions, please contact us at ops@the.team.
Seating plan
Please click here for a seating map of Allianz Stadium.
Can I get a refund if I can no longer attend the event?
Bookings are non-refundable. If for any reason the event is postponed, rescheduled or cancelled by the event organiser, we will contact all bookers to confirm if any refund or partial refund is owed. We recommend taking out your own insurance to cover such risks. Please contact us if you have any queries at ops@the.team.