What format are the tickets in and when will I receive them?
Your tickets are PDF E-tickets and will be emailed to the address provided 3-5 days before the match. Keep it safe, as the same PDF e-ticket gives access to the Ground and your allocated Grand Stand Suite. You can physically print your PDF e-ticket or show it to staff on your mobile device.
When will I receive my tickets?
Tickets will be sent 3-5 days before the event.
Will the host receive all tickets for group bookings?
Yes, we will transfer all tickets to one email address (usually the host / lead guest) provided to us by the booker. They can transfer on tickets to individual guests, or keep them all if all guests are entering together. If you have any questions, please contact us at ops@the.team
Is there a seating plan at Lord's
Lord's Seating Plan
Can I get a refund if I can no longer attend the event?
Bookings are non-refundable. If for any reason the event is postponed, rescheduled or cancelled by the event organiser, we will contact all bookers to confirm if any refund or partial refund is owed. We recommend taking out your own insurance to cover such risks.
Please contact us if you have any queries at ops@the.team
What happens if there is a rain delay? Will my ticket be refunded?
Lord's refund policy primarily covers rain-affected or abandoned cricket matches, offering partial or full refunds based on the number of overs played. If this happens, we will be in touch with the booker to confirm and discuss options.
Please note that refunds given in these cases (as applicable) will usually cover the ticket price only, as hospitality is still provided. We recommend taking out your own insurance to cover such risks. Please contact us if you have any queries at ops@the.team