How will I receive my tickets?
The O2 arena - Digital Ticketing Procedure
Tickets are strictly digital (AXS Mobile ID ticket) and can only be accessed via the official The O2 venue app. This is the only method of admission for The O2 arena. Tickets are delivered approximately 3 days before the event and feature a dynamic QR code that refreshes every 59 seconds to prevent illegal copying.
Tickets for group bookings will be sent to one Host, who can then transfer to individual guests. If you haven't yet provided your Host details, please contact us at ops@the.team.
If you booked multiple sessions you will receive individual tickets for each session. Please note that tickets may be transferred by session rather than by booking, so your tickets may not be transferred to you at the same time.
When will I receive my tickets?
Tickets will be transferred approximately 3 days prior to the event.
How do I accept and transfer my tickets?
If you booked multiple sessions you will receive individual tickets for each session. Please note that tickets may be transferred by session rather than by booking, so your tickets may not be transferred to you at the same time.
Please follow these instructions to accept and transfer your tickets via The O2 venue app:
1) Watch for the Transfer Email: once we send your tickets to the provided email address, you will receive an email notification
2) Access Your Account:
- Existing Users: simply log in to your The O2 venue app
- New Users: the email will prompt you to create an account.
NOTE: You must use the same email address that received the notification
3) Locate Your Tickets: open The O2 venue app and tap "Access your tickets", then click the event you are attending
4) The First-Time Link: the first time you tap to view your tickets, you’ll be asked to log in and link your account. As long as you don’t manually "Sign Out," the app will remember you for future use so you can access tickets quickly at the gates
5) Entry at the Venue: find your event in the app, click the tickets, and show the live QR code to the steward. Note: Screenshots or printouts will not work due to the 59-second refresh timer
6) Transferring to Guests: if you aren't arriving together, use the "Transfer" button, then enter your guest's email address. They will receive an invite to create their own account and accept the tickets using the same process above
7) No Reuse: Once a ticket has been scanned at the entrance it cannot be used again for entry.
Links to download The O2 venue ticketing app:
I've booked multiple sessions, will I receive separate tickets?
Yes - if you booked multiple sessions you will receive individual tickets for each session. Please note that tickets may be transferred by session rather than by booking, so your tickets may not be transferred to you at the same time.
Guests who have a valid ticket for both the Day and Night Sessions on Friday or Saturday may stay in the Legends Club between sessions. There is no need to exit the arena and re-enter unless you wish to.
Can the Host keep all the tickets on behalf of the guests?
Yes, the Host may keep all tickets for their group on their The O2 venue app if the group is entering together.
Your mobile tickets feature a dynamic QR code that refreshes every 59 seconds to prevent illegal copying, so the venue will not accept screenshots or print outs of the tickets.
Where possible we recommend distributing tickets to your individual guests (via The O2 venue app) in advance of arriving at the venue to reduce delays on arrival.
Where are our seats located?
Your booking confirmation will show which seat block you have purchased. The exact Block, Row, and Seat will be clearly shown on your tickets once transferred.
Click here to view an interactive seating map.