E-Commerce Terms & Conditions|THE·TEAM

Ecommerce Terms and Conditions for PREMIUM ACCESS, a division of The.Team: SME Management EMEA Limited

These terms and conditions incorporate Event Specific Ticket Terms – please read all terms and conditions carefully before making a booking.

(A)   Lords - the terms and conditions applicable to the Booking Client’s purchase of Hospitality Package(s) for Lords are available here;
(B)   Twickenham (rugby events) – the Ticket Terms and Venue Ground rules are available here.
(C)   Brit Awards – the standard terms and conditions for the sale of the tickets are available here and the Venue Terms and Conditions are available here.

1.1.1.   the Booking Client completes the online purchase process on THE.TEAM's website (including providing all required information and payment details);
1.1.2.   the Booking Client confirms acceptance of these Terms during the checkout process;
1.1.3.   the Booking Client receives an order acknowledgement email from THE.TEAM confirming acceptance of the order;
1.1.4.   THE.TEAM has received cleared payment in full from the Booking Client; and
1.1.5.   has issued an invoice email to the Booking Client confirming receipt of such payment, which shall constitute the order confirmation.
Orders are subject to acceptance by THE.TEAM, and THE.TEAM reserves the right to refuse or cancel any order at its discretion prior to issuing the invoice email (e.g. where there are reasonable grounds to do so (including but not limited to suspected fraud, payment issues, unavailability of tickets, or technical errors). Both the Booking Client and its Guests shall act in compliance with, and be legally bound by, these Terms at all times and the Booking Client shall bring these Terms promptly to the attention of any such Guests for this purpose.

1.2. These Terms apply to both consumer and business purchases. Where you are purchasing as a consumer, you have additional statutory rights that cannot be excluded, including under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Nothing in these Terms affects those rights.

1.3. These Terms incorporate: (i) any terms and conditions required by the Promoter and/or Venue (including any Event Specific Ticket Terms); and (ii) any other additional terms and conditions that may be included in an order acknowledgment or invoice email. All such additional terms (including Promoter, Venue, Event Specific Ticket terms) are available on request from THE.TEAM.

1.4. In the event of any inconsistency between any such additional terms, the following order of precedence shall apply:

1.4.1.   Promoter’s terms and conditions (including any Event Specific Ticket Terms);
1.4.2.   Venue terms, conditions and ground rules;
1.4.3.   these Terms.

1.5. All other terms and conditions which the Booking Client purports to apply, including, without limitation under (or which accompany or are referred to in) any purchase order, confirmation of order or any other document, are hereby expressly excluded.

1.6. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by THE.TEAM shall be subject to correction without any liability on the part of THE.TEAM.

1.7. Before submitting payment, the Booking Client will be provided with all information required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the total price, delivery arrangements, and confirmation that the cancellation right does not apply (as set out in clause 4.7).

1.8. If, after issuing an invoice email pursuant to clause 1.1.5, THE.TEAM discovers that the Hospitality Package or Tickets are not available due to circumstances beyond its reasonable control (including system errors, overbooking, or Promoter/Venue withdrawal of inventory), THE.TEAM may, within 2 working days of the invoice email, cancel the order by written notice to the Booking Client. In such circumstances:

1.8.1.   THE.TEAM will provide the Booking Client with a full refund of all monies paid (including any booking fees and delivery charges) within 14 days of the cancellation notice;
1.8.2.   THE.TEAM shall have no further liability to the Booking Client beyond the refund provided in clause 1.8.1, except where the Booking Client is a consumer and has suffered loss directly caused by THE.TEAM's negligence or breach of statutory duty; and
1.8.3.   Where reasonably possible, THE.TEAM will offer the Booking Client an alternative Hospitality Package of equivalent value, which the Booking Client may accept or decline at its sole discretion.

2. Payment and Purchase of Hospitality Packages

2.1 The Hospitality Packages are subject to the addition of Value Added Tax and all other applicable taxes at the current rate (if applicable).

2.2 Payment in full (including all applicable taxes and charges) must be made at the time of purchase through the payment methods available on THE.TEAM's website. Orders will only be processed once cleared payment in full has been received by THE.TEAM from the Booking Client. If cleared payment authorisation fails, the order will not be completed and no order confirmation will be provided.

2.3 The total price payable (including all applicable taxes, booking fees, and delivery charges) will be displayed during the checkout process before the Booking Client submits payment. Payment is collected at the point of checkout, and a contract is only formed upon receipt of cleared payment in full and issuance of an invoice email in accordance with clause 1.1.

2.4 If cleared payment is reversed after a contract has been formed pursuant to clause 1.1 (including due to chargeback, fraudulent activity, or insufficient funds), THE.TEAM reserves the right to immediately cancel the Hospitality Package(s) without notice. The Booking Client will not be entitled to any refund and THE.TEAM may resell the Hospitality Package(s).

2.5 If THE.TEAM cancels a Hospitality Package pursuant to clause 2.4 due to payment failure or fraud, no refund will be payable. The Booking Client remains liable for the full purchase price and any associated costs, fees, or charges incurred by THE.TEAM in recovering payment or dealing with the failed transaction.

2.6 Clauses 2.4 and 2.5 do not apply to consumer purchases. For consumers, if cleared payment is not received, no contract is formed and no liability arises.

2.7 THE.TEAM accepts payment by the methods displayed on the website at checkout. By providing payment details, the Booking Client warrants that they are authorised to use the payment method provided. All payment card information is processed securely through our payment service provider in accordance with industry standards.

2.8 THE.TEAM will use all reasonable endeavours to adhere to the advertised Hospitality Package, though any component part of the Hospitality Package including, but not limited to, timings, dates, prices and arrangements may be altered, omitted or amended by THE.TEAM at its sole discretion, and at any time due to circumstances beyond THE.TEAM’s control (for example, a Promoter, Venue or other third party supplier may alter the agreed service provision).

2.9 Should THE.TEAM materially alter, omit or amend the advertised package (pursuant to clause 2.8 of these Terms) so that such Hospitality Package is materially different from that advertised, the Booking Client shall be entitled to cancel the Hospitality Package. In such circumstances, the Booking Client shall accept a refund of the monies paid to THE.TEAM (less any applicable booking and/or administration fees, if any) as full and final settlement of the cancelled Hospitality Package. This clause shall not apply to any postponement or cancellation of any relevant Event.

2.10 If any amendment or change to a confirmed order requires additional payment, THE.TEAM will notify the Booking Client and payment of the additional amount must be made before the Tickets are issued. If payment is not received within 10 days of notification, THE.TEAM may cancel the order in accordance with clause 4.4.

2.11 The Booking Client acknowledges that the Promoter and/or Venue may set the Ticket pricing and that, in such circumstances, THE.TEAM has no control over the pricing of Tickets and that any description of the position of seats is that of the Promoter or the Venue. THE.TEAM, Venue and/or Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided that they are of the same or greater value than stated on the Ticket.

2.12 The Booking Client acknowledges that THE.TEAM has no control over the Event and gives no warranty or representation that the Event shall take place on a specific date, specific time or that any other specific requirements shall be met including, if a sporting event, the identity of the players.

2.13 All Hospitality Packages offered are subject to availability.

2.14 THE.TEAM will not be responsible or obliged to replace any lost, stolen or damaged Tickets. The Booking Client acknowledges that (i) it is in the Venue or the Promoter’s discretion as to whether to issue duplicate Tickets; and (ii) THE.TEAM reserves the right to charge an administration fee (the cost of which may be outside of THE.TEAM’s control) for printing duplicate Tickets.

2.15 The Booking Client shall be responsible for (i) checking of all Tickets on delivery; and (ii) the onward delivery and/or distribution of Tickets to its Guests.

2.16 The price payable is the price displayed on the website at the time the order is completed. THE.TEAM reserves the right to correct pricing errors on its website at any time. If a pricing error is discovered after an order has been placed, THE.TEAM will notify the Booking Client and offer the option, at the Booking Client’s discretion, to either: (a) proceed with the order at the correct price; or (b) cancel the order and receive a full refund. For business purchasers only: If there is a price increase to the Hospitality Package (outside of THE.TEAM’s control, including currency fluctuations, changes in duties and taxes), THE.TEAM reserves the right to increase the price of the Hospitality Package commensurate to the price change to THE.TEAM. THE.TEAM shall provide written notice to the Booking Client of such price change and, if the Booking Client rationally deems such price increase unreasonable, the Booking Client shall be entitled to cancel the Hospitality Package, provided such cancellation is received in writing by THE.TEAM within 7 days of notification to the Booking Client of such price increase and, subject to the Promoter and/or Venue refunding the relevant Fees to THE.TEAM, the Booking Client may be entitled to a refund of the Fees. For consumer purchasers, except in the case of pricing errors, the price cannot be increased after payment has been made, except for changes in the VAT rate or other taxes imposed by law, in which case the consumer may cancel and receive a full refund.

3 Delivery of Tickets

3.1 Tickets will only be issued to the Booking Client, on receipt by THE.TEAM of all Fees, charges and costs in cleared funds from the Booking Client for each Hospitality Package purchased by the Booking Client.

3.2 THE.TEAM will endeavour to send the Tickets and information about the Event, to the Booking Client no later than 1 week prior to the Event. However, any timings are approximate and THE.TEAM shall not be obliged to comply with such timings. Time for delivery is not of the essence and any quoted delivery dates are approximate and for guidance only (this means the deadlines set out in this clause are target deadlines and there shall be no consequence if THE.TEAM does not meet the target deadlines).

3.3 THE.TEAM shall not be liable for any delay in delivery of the Tickets however caused. Provided that, nothing in this clause affects your statutory rights if you are a consumer, including your right to cancel and receive a refund for significantly delayed delivery under the Consumer Rights Act 2015.

3.4 Delivery of the Tickets shall be deemed to be made the earlier of (i) collection of the Tickets by the Booking Client from THE.TEAM; or (ii) delivery of the Tickets by THE.TEAM to a third party carrier for delivery to the Booking Client.

3.5 Any applicable delivery charges will be displayed during the checkout process and included in the total price before payment.

3.6 Due to proximity of the Event or for any other reason at THE.TEAM’s option, Tickets may be collected by the Booking Client at a Venue box office and the Booking Client will be notified using the contact details provided during “checkout" or "order confirmation”.

4 Cancellation

4.1 Subject to clauses 4.2 and 4.3, THE.TEAM shall not be liable to give any refund in the event of the Event being cancelled or postponed.

4.2 If an Event is postponed, provided that (i) the rescheduled event takes place at the same Venue; and/or (ii) with materially the same configuration; and (iii) the Venue and/or Promoter declare that the Hospitality Packages shall be valid for the rescheduled event, the Booking Client’s Hospitality Package shall be valid for the rescheduled event and no refunds of Fees shall be payable by THE.TEAM. Provided that, nothing in this clause 4.2 excludes or limits the statutory rights of a Booking Client purchasing as a consumer. Where a consumer Booking Client is unable to attend the alternative date of the postponed Event, THE.TEAM will provide a refund in full within 14 days of notification from the consumer Booking Client that they cannot attend the rescheduled Event.

4.3 If for any reason the Event is postponed, cancelled or abandoned (whether wholly or in part and whether or not due to Force Majeure Event), the following shall apply:

4.3.1   Complete cancellation before any element of the Hospitality Package has been delivered: Where the Event is cancelled or abandoned before any part of the Hospitality Package has been provided or consumed (including food, beverages, or access to hospitality facilities), any refund of Fees shall be limited to the amounts actually received by THE.TEAM from the applicable Venue and/or Promoter. For consumer purchases, THE.TEAM will provide a refund in full of the monies paid to THE.TEAM (minus any booking fees, administration fees or delivery fees, if any) within 14 days of cancellation.
4.3.2   Partial abandonment where the hospitality element has been delivered: Where the hospitality element of the Hospitality Package has been delivered (including where food, beverages or hospitality facilities have been made available to and used by the Booking Client and/or its Guests), but the Event itself is subsequently abandoned, cancelled or curtailed (for example, due to adverse weather), no refund shall be payable in respect of the delivered hospitality element. Any refund in respect of the admission/ticket element only shall be limited to amounts actually received by THE.TEAM from the applicable Venue and/or Promoter, which THE.TEAM shall pass on to the Booking Client within 14 days of receipt.
4.3.3   Nothing in this clause 4.3 excludes or limits the statutory rights of a Booking Client purchasing as a consumer. Where an Event is wholly cancelled before any element of the Hospitality Package has been delivered, a consumer Booking Client will be entitled to a full refund of all Fees paid. Where the Hospitality Package has been only partially delivered, any refund shall reflect the undelivered portion only (i.e. the Booking Client will receive a full refund in respect of the admission/ticket element only (minus any booking fees, administration fees or delivery fees, if any)), in accordance with the Consumer Rights Act 2015.
4.3.4   It is recommended that the Booking Client takes out its own insurance to cover such risks.

4.4 THE.TEAM may cancel an Agreement, including any Hospitality Package if:

4.4.1 the Booking Client is in material breach of the Agreement (including any late payment) and the breach, if capable of remedy, has not been remedied within the time required, as specified by THE.TEAM; or

4.4.2 the Booking Client (being a business purchaser): (i) is unable to pay its debts as they fall due; (ii) passes a resolution for winding up (other than for the purposes of a solvent amalgamation or reconstruction) or if a court of competent jurisdiction makes an order to that effect; (iii) enters into a composition or scheme of arrangement with its creditors or if a receiver, manager, administrator or administrative receiver is appointed over any of its assets; (iv) ceases or threatens to cease to do business; or (v) an analogous event occurs to the other party in any jurisdiction.

4.5 Cancellation pursuant to clause 4.4 shall (i) not entitle the Booking Client to any refund (in whole or part); and (ii) if any portion of the Fees have not been paid, these shall become immediately due and payable in full by the Booking Client.

4.6 For the avoidance of doubt, cancellation of any Ticket shall automatically cancel any Hospitality Package related to that Ticket and any refund (if any) shall only be paid in accordance with these Terms.

4.7 Booking Clients do not have a statutory right to cancel Hospitality Packages under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is because Hospitality Packages are services related to leisure activities that are provided on a specific date. Cancellations are subject to the terms set out in this clause 4. This is confirmed to Booking Clients during the online purchase process, before the final purchase decision is made.

4.8 Where the Hospitality Package is sold under a consumer transaction (as defined by the Consumer Protection from Unfair Trading Regulations 2008) the statutory rights of the Booking Client are not affected by these Terms.

5 Warranties

5.1 The Booking Client warrants and undertakes to THE.TEAM that:

5.1.1   it has full power and authority to enter into the agreement with THE.TEAM;
5.1.2   it shall comply (and shall procure the compliance of its Guests) with the Venue and Event operator’s rules and regulations (available on request) and it shall ensure the proper conduct of its Guests at the event and it shall and shall procure its Guests comply with all dress codes as required by the Venue. The Booking Client shall be liable for all acts and omissions of its Guests;
5.1.3   it shall purchase the Hospitality Package for use by itself and its Guests and shall not resell, exchange or transfer the package to any third party without the prior written agreement of THE.TEAM;
5.1.4   it shall not use the Hospitality Package or any part of it in connection with any competition, prize, marketing or promotional activity without the prior written agreement of THE.TEAM;

5.2 Additionally, where the Booking Client is a business purchaser, the Booking Client warrants and undertakes to THE.TEAM that:

5.2.1   in carrying on its business, it abides by all relevant and applicable laws and regulations, including but not limited to:
5.2.1.1   the Bribery Act 2010 and all other applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption;
5.2.1.2   the Modern Slavery Act 2015 and all other applicable laws, regulations, codes and sanctions relating to anti-slavery and human trafficking;
5.2.1.3   any trade, export controls, economic or financial sanctions laws, regulations, embargoes or restrictive measures administered, enacted or enforced by the Security Council of the United Nations; the European Union; the United Kingdom (including the Department for Business, Innovation and Skills and Her Majesty's Treasury) and/or by the authorities of the state(s) in which the party is registered, established or in which it otherwise conducts activities,

5.2.2 neither the Booking Client, nor any controlled or controlling person nor official of the Booking Client, is subject to any sanctions, or will receive any significant benefit in money or otherwise from the work being done by THE.TEAM;

5.2.3 it shall not engage in any conduct likely to adversely affect its or THE.TEAM’s good name, reputation, or public image; and

5.2.4 it has in place systems for preventing, auditing and investigating fraudulent, corrupt or illegal activities, security breaches or similar situations and is not aware of any such situation currently existing.

5.3 Breach of any of the warranties in this clause shall entitle THE.TEAM to terminate its contract with the Booking Client by written notice with immediate effect and no refunds shall be payable, provided that for consumer purchases, any refund entitlement shall be determined in accordance with the Consumer Rights Act 2015.

5.4 Unless otherwise expressly provided for in these Terms, and except where the Hospitality Package is sold to a person dealing as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

6 Limitation of Liability

The following provisions are applicable to consumer purchasers only:

6.1 Nothing in these Terms is intended to exclude or limit any statutory rights Booking Clients may have as a consumer under applicable law.

6.2 THE.TEAM is not responsible for losses suffered by Booking Clients caused by THE.TEAM breaking these terms and conditions if the loss is:

6.2.1   not obvious that it would happen and nothing a Booking Client said to THE.TEAM before THE.TEAM accepted the order meant THE.TEAM should have expected it (so, in the law, the loss was unforeseeable).
6.2.2   outside THE.TEAM’s reasonable control; or
6.2.3   something the Booking Client could have avoided by taking reasonable action. For example, failing to cancel any separate transport or accommodation bookings during the respective free cancellation windows where THE.TEAM advise of any change to a Ticket or an Event.

6.3 Subject to the above, THE.TEAM’s total liability to consumer Booking Clients shall be limited to the original purchase price paid for the Hospitality Package.

The following provisions are applicable to business purchasers only:

6.4 THE.TEAM shall not be liable for any loss, death, injury or damage howsoever caused to any person or property, except where such loss, death, injury or damage is a result of the negligent acts or omissions of THE.TEAM.

6.5 Subject to clause 6.4, THE.TEAM shall not be liable for any indirect or consequential loss, including: (i) loss of revenue or profits; (ii) loss of business; (iii) loss of opportunity (iv) loss of goodwill; (v) loss of reputation; or (vi) loss of, damage to, or corruption of data, except to the extent such liability cannot be excluded by law.

6.6 Subject to clause 6.4 and 6.5, THE.TEAM’s total liability to the Booking Client shall not exceed the total payment made by the Booking Client up to the point at which the liability was incurred. This limitation does not apply to liability which cannot be excluded or limited by law, including liability for: (i) death or personal injury caused by negligence; or (ii) fraud or fraudulent misrepresentation.

The following provisions are applicable to both consumer and business purchasers:

6.7 The Booking Client acknowledges that it is responsible for any Guests of the Booking Client and THE.TEAM shall not assume any liability for any loss, injury (including death) or damage (i) caused by the Guests or (ii) to the Guests or their property unless the same arises as a result of THE.TEAM’s negligence.

6.8 No liability is accepted by THE.TEAM in the event that the Booking Client and/or any Guest is denied entry to, or ejected from, any part of the Venue or hospitality facilities within the vicinity of the Venue as a result of the Booking Client’s or any Guest’s failure to comply with the terms of this Agreement or any Promoter, Venue or Event Specific Ticket Terms.

6.9 The Booking Client shall be responsible for and reimburse THE.TEAM for any loss, damage, costs and expenses that the Booking Client or its Guests cause, whether within the hospitality facilities or elsewhere within the Venue. In the event that the Booking Client or its Guests cause such damage or loss, THE.TEAM shall be entitled to invoice the Booking Client and the Booking Client shall pay such invoice within 7 days of the invoice being sent to the Booking Client.

6.10 If the Booking Client collects the Tickets in person from THE.TEAM, risk in the Tickets shall pass when the Booking Client collects the Tickets. Where Tickets are to be posted, risk shall pass when a third party carrier collects the Tickets from THE.TEAM. Once risk has passed from THE.TEAM, THE.TEAM shall not be liable to the Booking Client except as expressly stated in these Terms.

7 Data Protection

7.1 THE.TEAM will process the Booking Client’s personal data and the personal data of the Guests in accordance with THE.TEAM’s Privacy Policy, available here.

8 General

8.1 Entire Agreement
These Terms set out the entire agreement between THE.TEAM and the Booking Client to the exclusion of all other terms and conditions including, without limitation, any terms or conditions which the Booking Client purports to apply under (or which accompany or are referred to in) any purchase order, confirmation of order or any other document. They supersede any prior proposal, assurance, agreement, understanding or arrangement, whether oral or written, between THE.TEAM and the Booking Client in relation to the specific bookings to which they apply. The Booking Client does not rely on any statement assurance or understanding, which is not set out herein.

8.2 Waiver and Severability
Should any part of these Terms for any reason prove ineffective or unenforceable the validity of the remaining Terms shall not be affected and shall be enforceable. No delay or omission on the part of THE.TEAM in exercising any right, power or remedy provided by law in compliance with these Terms shall impair such right, power or remedy, or operate as a waiver thereof.

8.3 Headings
The headings in these Terms are inserted only for convenience and shall not affect their construction.

8.4 Force Majeure Event
THE.TEAM shall not be liable to the Booking Client or be deemed to be in breach of any Agreement with Booking Client by reason of any delay in performing, or any failure to perform, any of its obligations if the delay or failure is due to any Force Majeure Event.

8.5 Assignment
The Agreement is personal to the Booking Client and the Booking Client shall not assign or transfer or purport to assign or transfer to any other person any of its rights or sub-contract any of its obligations under the Agreement. THE.TEAM shall be entitled to assign or sub-contract any of its rights, benefits and interests in or under the Agreement to third parties.

8.6 No Partnership
Nothing in the Agreement or these Terms shall constitute or be construed as constituting a partnership or joint venture between THE.TEAM and the Booking Client or shall authorise either party to enter into contractual relationships or incur obligations on behalf of the other party.

8.7 Third Party
Any person (other than the Venue or the Promoter), that is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms or the Agreement.

8.8 Terms of Business
THE.TEAM reserves the right to change these Terms at any time without prior notice. In the event that any changes are made, the revised terms shall be posted on this website immediately. Changes to these Terms will only apply to bookings made after the revised terms are posted. Changes will not apply to existing contracts unless required by law or agreed by the Booking Client.

8.9 Disputes
If any dispute arises with respect to the sale of a Hospitality Package pursuant to these Terms, THE.TEAM and the Booking Client shall in the first instance, use their respective reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties.

8.10 Governing Law and Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of England and both THE.TEAM and, subject to clause 8.9, the Booking Client shall irrevocably submit to the jurisdiction of the English courts.

9 Definitions and Interpretation

9.1 “Agreement” means these Terms, along with any order acknowledgement email and invoice email issued pursuant to clause 1.1 (which shall be subject to these Terms to exclusion of any other terms, including any the Booking Client purports to apply);

9.2 “Booking Form” means the online order details confirmed during the checkout process and set out in the order acknowledgement email.

9.3 “Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue and in respect of which THE.TEAM has the rights to sell Hospitality Packages;

9.4 “Fees” means the price to be paid for the Hospitality Packages;
“Force Majeure Event” means act beyond THE.TEAM’s reasonable control, including but not limited to (i) any strike, lockout or other industrial action, (ii) any civil commotion or disorder, riot, invasion, war or terrorist activity or threat of war or terrorist activity, (iii) any action taken by a governmental or public authority of any kind (including not granting a consent, exemption, approval or clearance), (iv) an event of national significance (including any day of national mourning), (v) any fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural physical disaster, (vi) any power failure or (vii) postponement or cancellation of an Event.

9.5 “Guests” means any guest invited to the Event by the Booking Client;

9.6 “Hospitality Package” means the package purchased by the Booking Client, which may include ground admission tickets to the Event together with food and beverages at the Event within the facilities at or in the vicinity of the Venue;

9.7 “Promoter” means the person, firm or company staging/organising the Event, if different from the Venue;

9.8 “Event Specific Ticket Terms” means the specific terms applicable to Tickets for an Event made available by THE.TEAM or otherwise available on request, and specifically including those Events set out in the recital to these Terms (as may be updated from time to time) and any other ticket terms applicable to a particular Event which are hereby incorporated into the Booking Client’s purchase of Hospitality Package(s) for that Event;

9.9 “Tickets” means the tickets, badges, passes or other documentation (physical or electronic) purchased by the Booking Client as part of the Hospitality Package; and

9.10 “Venue” means the premises where the Event is to take place.

9.11 In this Agreement:

9.11.1 references to a person include an individual, a body corporate, a partnership and an unincorporated association of persons; and
9.11.2 references to a party to this Agreement include references to the successors or assigns (immediate or otherwise) of that party.

9.12 The.Team: SME Management EMEA Limited (“THE.TEAM”) operates as a group of individual businesses transacting separate lines of business. The particular group business through which THE.TEAM acts as a party to the agreement is identified as Premium Access. The rights and obligations of THE.TEAM as a party to the agreement, and its liability to the Booking Client do not extend beyond Premium Access, except to the extent any other group business is explicitly and separately identified in the agreement as having rights and obligations in relation to the Booking Client.

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E-Commerce Terms & Conditions