Terms and Conditions for PREMIUM ACCESS, a division of The.Team: SME Management EMEA Limited
These terms and conditions incorporate Event Specific Ticket Terms – please read all terms and conditions carefully before making a booking.
(A) Wimbledon – the terms and conditions applicable to the Booking Client’s purchase of Hospitality Package(s) for Wimbledon are available on request;
(B) Lords - the terms and conditions applicable to the Booking Client’s purchase of Hospitality Package(s) for Lords are available here;
(C) Twickenham (rugby events) – the Ticket Terms and Venue Ground rules are available here.
(D) Brit Awards – the standard terms and conditions for the sale of the tickets are available here and the Venue Terms and Conditions are available here.
(E) The O2 Arena – for events at the O2 Arena the terms and conditions which apply to the purchase and use of Hospitality Package(s)/Tickets are available here
(F) Laver Cup – the Ticket General Terms and Conditions are available here and the Hospitality Package Sales Regulations are available here.
(G) Silverstone - the sales regulations are available here and event terms and condition are available here, both of which are hereby incorporated into the Booking Client’s purchase of Hospitality Package(s) for the Formula One British Grand Prix 2026.
(H) Red Bull – Red Bull’s Registration and Ticket Policy, Privacy Policy and Terms of Use are available at the relevant hyperlink. The Ticketback terms and conditions for the Red Bull Energy Station at Miami Grand Prix 2026 are available here.
Contents:
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The Agreement
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Payment and Purchase of Hospitality Packages
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Delivery of Tickets
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Extras
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Cancellation
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Warranties
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Limitation of Liability
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Data Protection
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General
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Definitions and Interpretation
1. The Agreement
1.1. An agreement shall be deemed to be made under these Terms and Conditions (“Terms”) set out herein between THE.TEAM and the person purchasing the Hospitality Package (the “Booking Client”) when the Booking Client has signed the relevant Booking Form and the Booking Client receives confirmation from THE.TEAM by way of an invoice. Both the Booking Client and its Guests shall act in compliance with, and be legally bound by, these Terms at all times and the Booking Client shall bring these Terms promptly to the attention of any such Guests for this purpose.
1.2. These Terms incorporate: (i) any terms and conditions required by the Promoter and/or Venue (including any Event Specific Ticket Terms); and (ii) any other additional terms and conditions that may be included in a Booking Form and/or Invoice. All such additional terms (including Promoter, Venue, Event Specific Ticket terms) are available on request from THE.TEAM.
1.3. In the event of any inconsistency between any such additional terms, the following order of precedence shall apply:
1.3.1. Promoter’s terms and conditions (including any Event Specific Ticket Terms);
1.3.2. Venue terms, conditions and ground rules;
1.3.3. Invoice terms and conditions;
1.3.4. Booking Form terms and conditions;
1.3.5. these Terms.
1.4. All other terms and conditions which the Booking Client purports to apply, including, without limitation under (or which accompany or are referred to in) any purchase order, confirmation of order or any other document, are hereby expressly excluded.
1.5. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by THE.TEAM shall be subject to correction without any liability on the part of THE.TEAM.
2. Payment and Purchase of Hospitality Packages
2.1 The Hospitality Packages are subject to the addition of Value Added Tax and all other applicable taxes at the current rate (if applicable).
2.2 Unless otherwise agreed in writing, all invoices for the Deposit and the Fees must be paid within 7 days of the date of the invoice. If an Event is scheduled for less than 7 days, payment is due in full immediately on the issue of the invoice.
2.3 Any payment terms set out on an invoice shall take precedence over these Terms.
2.4 If the Booking Client defaults on any payment of the Hospitality Package(s), including any late payment, THE.TEAM reserves the right to cancel the Hospitality Package(s) and the Hospitality Package(s) may be resold by THE.TEAM. Any late payments may incur a late payment fee and/or be subject to interest, chargeable at a daily rate of three percent (3%) above the base rate for each day that any invoice remains unpaid.
2.5 If THE.TEAM is required to cancel a Hospitality Package pursuant to clause 2.4, THE.TEAM shall not be required to refund any Deposit or any of the Fees and if any of the Fees remain outstanding, the Booking Client shall be required to pay any outstanding Fees to THE.TEAM.
2.6 THE.TEAM will use all reasonable endeavours to adhere to the advertised Hospitality Package, though any component part of the Hospitality Package including, but not limited to, timings, dates, prices and arrangements may be altered, omitted or amended by THE.TEAM at its total discretion, and at any time.
2.7 Should THE.TEAM materially alter, omit or amend the advertised package (pursuant to clause 2.6 of these Terms) so that such Hospitality Package is materially different from that advertised, the Booking Client shall be entitled to cancel the Hospitality Package. In such circumstances, the Booking Client shall accept a refund of the monies paid to THE.TEAM (less any applicable booking and/or administration fees) as full and final settlement of the cancelled Hospitality Package. This clause shall not apply to any postponement or cancellation of any relevant Event.
2.8 When an amendment or change requires the payment to THE.TEAM by the Booking Client of a sum greater than that originally shown in the advertised package the difference must be paid before the Tickets are issued to the Booking Client.
2.9 The Booking Client acknowledges that the Promoter and/or Venue may set the Ticket pricing and that, in such circumstances, THE.TEAM has no control over the pricing of Tickets and that any description of the position of seats is that of the Promoter or the Venue. THE.TEAM, Venue and/or Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided that they are of the same or greater value than stated on the Ticket.
2.10 The Booking Client acknowledges that THE.TEAM has no control over the Event and gives no warranty or representation that the Event shall take place on a specific date, specific time or that any other specific requirements shall be met including, if a sporting event, the identity of the players.
2.11 All Hospitality Packages offered are subject to availability.
2.12 THE.TEAM will not be responsible or obliged to replace any lost, stolen or damaged Tickets. The Booking Client acknowledges that (i) it is in the Venue or the Promoter’s discretion as to whether to issue duplicate Tickets; and (ii) THE.TEAM reserves the right to charge an administration fee (the cost of which may be outside of THE.TEAM’s control) for printing duplicate Tickets.
2.13 The Booking Client shall be responsible for (i) checking of all Tickets on delivery; and (ii) the onward delivery and/or distribution of Tickets to its Guests.
2.14 If there is price increase to the Hospitality Package (outside of THE.TEAM’s control, including currency fluctuations, changes in duties and taxes), THE.TEAM reserves the right to increase the price of the Hospitality Package commensurate to the price change to THE.TEAM. THE.TEAM shall provide written notice to the Booking Client of such price change and, if the Booking Client rationally deems such price increase unreasonable, the Booking Client shall be entitled to cancel the Hospitality Package, provided such cancellation is received in writing by THE.TEAM within 7 days of notification to the Booking Client of such price increase and, subject to the Promoter and/or Venue refunding the relevant Fees to THE.TEAM, the Booking Client may be entitled to a refund of the Fees.
3 Delivery of Tickets
3.1 Tickets will only be issued to the Booking Client, on receipt by THE.TEAM of all Fees, charges and costs in cleared funds from the Booking Client for each Hospitality Package purchased by the Booking Client.
3.2 THE.TEAM will endeavour to send the Tickets and information about the Event, to the Booking Client no later than 1 week prior to the Event. However, any timings are approximate and THE.TEAM shall not be obliged to comply with such timings. Time for delivery is not of the essence and any quoted delivery dates are approximate and for guidance only.
3.3 THE.TEAM shall not be liable for any delay in delivery of the Tickets however caused.
3.4 Delivery of the Tickets shall be deemed to be made the earlier of (i) collection of the Tickets by the Booking Client from THE.TEAM; or (ii) delivery of the Tickets by THE.TEAM to a third party carrier for delivery to the Booking Client.
3.5 THE.TEAM reserves the right to charge the Booking Client a delivery charge on all Tickets.
3.6 Due to proximity of the Event or for any other reason at THE.TEAM’s option, Tickets may be collected by the Booking Client at a Venue box office and the Booking Client will be notified using the details provided on the relevant Booking Form.
4 Extras
4.1 If the Booking Client requests additional services and/or goods outside of the cost of the Hospitality Package, the Booking Client shall be required to pay for such extras within 7 days of the date of the invoice, or where an Event is less than 7 days, immediately using an authorised credit card.
4.2 Unless otherwise specified in writing by THE.TEAM or expressly set out in a Hospitality Package, the Booking Client shall be responsible for any costs and expenses it incurs under or in connection with its Agreement with THE.TEAM (including but not limited to travel and accommodation costs).
5 Cancellation
5.1 Subject to clauses 5.2 and 5.3, THE.TEAM shall not be liable to give any refund in the event of the Event being cancelled or postponed.
5.2 If an Event is postponed, provided that (i) the rescheduled event takes place at the same Venue; and/or (ii) with materially the same configuration; and (iii) the Venue and/or Promoter declare that the Hospitality Packages shall be valid for the rescheduled event, the Booking Client’s Hospitality Package shall be valid for the rescheduled event and no refunds of any Deposit or Fees shall be payable by THE.TEAM.
5.3 If for any reason the Event is postponed, cancelled or abandoned (whether wholly or in part and whether or not due to Force Majeure Event) any refunds of the Deposit or Fees (if any) shall be limited to refunds that may be received from the applicable Venue and/or Promoter, less any administration fees that THE.TEAM may incur. It is recommended that the Booking Client takes out its own insurance to cover such risks.
5.4 THE.TEAM may cancel an Agreement, including any Hospitality Package if:
5.4.1 the Booking Client is in material breach of the Agreement (including any late payment) and the breach, if capable of remedy, has not been remedied within the time required, as specified by THE.TEAM; or
5.4.2 the Booking Client (i) is unable to pay its debts as they fall due; (ii) passes a resolution for winding up (other than for the purposes of a solvent amalgamation or reconstruction) or if a court of competent jurisdiction makes an order to that effect; (iii) enters into a composition or scheme of arrangement with its creditors or if a receiver, manager, administrator or administrative receiver is appointed over any of its assets; (iv) ceases or threatens to cease to do business; or (v) an analogous event occurs to the other party in any jurisdiction.
5.5 Cancellation pursuant to clause 5.4 shall (i) not entitle the Booking Client to any refund (in whole or part); and (ii) if any portion of the Deposit and/or the Fees have not been paid, these shall become immediately due and payable in full by the Booking Client.
5.6 For the avoidance of doubt, cancellation of any Ticket shall automatically cancel any Hospitality Package related to that Ticket and any refund (if any) shall only be paid in accordance with these Terms.
5.7 Where the Hospitality Package is sold under a consumer transaction (as defined by the Consumer Protection from Unfair Trading Regulations 2008) the statutory rights of the Booking Client are not affected by these Terms.
6 Warranties
6.1 The Booking Client warrants and undertakes to THE.TEAM that:
6.1.1 it has full power and authority to enter into the agreement with THE.TEAM;
6.1.2 it shall comply (and shall procure the compliance of its Guests) with the Venue and Event operator’s rules and regulations (available on request) and it shall ensure the proper conduct of its Guests at the event and it shall and shall procure its Guests comply with all dress codes as required by the Venue. The Booking Client shall be liable for all acts and omissions of its Guests;
6.1.3 it shall purchase the Hospitality Package for use by itself and its Guests and shall not resell, exchange or transfer the package to any third party without the prior written agreement of THE.TEAM;
6.1.4 it shall not use the Hospitality Package or any part of it in connection with any competition, prize, marketing or promotional activity without the prior written agreement of THE.TEAM;
6.1.5 in carrying on its business, it abides by all relevant and applicable laws and regulations, including but not limited to:
6.1.5.1 the Bribery Act 2010 and all other applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption;
6.1.5.2 the Modern Slavery Act 2015 and all other applicable laws, regulations, codes and sanctions relating to anti-slavery and human trafficking;
6.1.5.3 any trade, export controls, economic or financial sanctions laws, regulations, embargoes or restrictive measures administered, enacted or enforced by the Security Council of the United Nations; the European Union; the United Kingdom (including the Department for Business, Innovation and Skills and Her Majesty's Treasury) and/or by the authorities of the state(s) in which the party is registered, established or in which it otherwise conducts activities,
6.1.6 neither the Booking Client, nor any controlled or controlling person nor official of the Booking Client, is subject to any sanctions, or will receive any significant benefit in money or otherwise from the work being done by THE.TEAM;
6.1.7 it shall not engage in any conduct likely to adversely affect its or THE.TEAM’s good name, reputation, or public image; and
6.1.8 it has in place systems for preventing, auditing and investigating fraudulent, corrupt or illegal activities, security breaches or similar situations and is not aware of any such situation currently existing.
6.2 Breach of any of the warranties in this clause shall entitle THE.TEAM to terminate its contract with the Booking Client by written notice with immediate effect and no refunds shall be payable.
6.3 Unless otherwise expressly provided for in these Terms, and except where the Hospitality Package is sold to a person dealing as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
7 Limitation of Liability
7.1 THE.TEAM shall not be liable for any loss, death, injury or damage howsoever caused to any person or property, except where such loss, death, injury or damage is a result of the negligent acts or omissions of THE.TEAM.
7.2 THE.TEAM shall not be liable under any circumstances to the Booking Client for any indirect or consequential loss, including: (i) loss of revenue or profits; (ii) loss of business; (iii) loss of opportunity (iv) loss of goodwill; (v) loss of reputation; or (vi) loss of, damage to, or corruption of data.
7.3 Except as stated in clause 7.1, THE.TEAM’s total liability to the Booking Client shall not exceed the total payment made by the Booking Client up to the point at which the liability was incurred.
7.4 The Booking Client acknowledges that it is responsible for any Guests of the Booking Client and THE.TEAM shall not assume any liability for any loss, injury (including death) or damage (i) caused by the Guests or (ii) to the Guests or their property unless the same arises as a result of THE.TEAM’s negligence.
7.5 No liability is accepted by THE.TEAM in the event that the Booking Client and/or any Guest is denied entry to, or rejected entry from, any part of the Venue or hospitality facilities within the vicinity of the Venue as a result of the Booking Client’s or any Guest’s failure to comply with the terms of this Agreement or any Promoter, Venue or Event Specific Ticket Terms.
7.6 The Booking Client shall be responsible for and reimburse THE.TEAM for any loss, damage, costs and expenses that the Booking Client or its Guests cause, whether within the hospitality facilities or elsewhere within the Venue. In the event that the Booking Client or its Guests cause such damage or loss, THE.TEAM shall be entitled to invoice the Booking Client and the Booking Client shall pay such invoice within 7 days of the invoice being sent to the Booking Client.
7.7 If the Booking Client collects the Tickets in person from THE.TEAM, risk in the Tickets shall pass when the Booking Client collects the Tickets. Where Tickets are to be posted, risk shall pass when a third party carrier collects the Tickets from THE.TEAM. Once risk has passed from THE.TEAM, THE.TEAM shall not be liable to the Booking Client except as expressly stated in these Terms.
8 Data Protection
8.1 THE.TEAM will process the Booking Client’s personal data and the personal data of the Guests in accordance with THE.TEAM’s Privacy Policy, available here.
9 General
9.1 Entire Agreement
These Terms set out the entire agreement between THE.TEAM and the Booking Client to the exclusion of all other terms and conditions including, without limitation, any terms or conditions which the Booking Client purports to apply under (or which accompany or are referred to in) any purchase order, confirmation of order or any other document. They supersede any prior proposal, assurance, agreement, understanding or arrangement, whether oral or written, between THE.TEAM and the Booking Client in relation to the specific bookings to which they apply. The Booking Client does not rely on any statement assurance or understanding, which is not set out herein.
9.2 Waiver and Severability
Should any part of these Terms for any reason prove ineffective or unenforceable the validity of the remaining Terms shall not be affected and shall be enforceable. No delay or omission on the part of THE.TEAM in exercising any right, power or remedy provided by law in compliance with these Terms shall impair such right, power or remedy, or operate as a waiver thereof.
9.3 Headings
The headings in these Terms are inserted only for convenience and shall not affect their construction.
9.4 Force Majeure Event
THE.TEAM shall not be liable to the Booking Client or be deemed to be in breach of any Agreement with Booking Client by reason of any delay in performing, or any failure to perform, any of its obligations if the delay or failure is due to any Force Majeure Event.
9.5 Assignment
The Agreement is personal to the Booking Client and the Booking Client shall not assign or transfer or purport to assign or transfer to any other person any of its rights or sub-contract any of its obligations under the Agreement. THE.TEAM shall be entitled to assign or sub-contract any of its rights, benefits and interests in or under the Agreement to third parties.
9.6 No Partnership
Nothing in the Agreement or these Terms shall constitute or be construed as constituting a partnership or joint venture between THE.TEAM and the Booking Client or shall authorise either party to enter into contractual relationships or incur obligations on behalf of the other party.
9.7 Third Party
Any person (other than the Venue or the Promoter), that is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms or the Agreement.
9.8 Terms of Business
THE.TEAM reserves the right to change these Terms at any time without prior notice. In the event that any changes are made, the revised terms shall be posted on this website immediately. Terms updated 18 March 2026. If your Hospitality Package was confirmed prior to 18 March 2026, please contact THE.TEAM for information regarding previous versions.
9.9 Disputes
If any dispute arises with respect to the sale of a Hospitality Package pursuant to these Terms, THE.TEAM and the Booking Client shall in the first instance, use their respective reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties.
9.10 Governing Law and Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of England and both THE.TEAM and, subject to clause 9.8, the Booking Client shall irrevocably submit to the jurisdiction of the English courts.
10 Definitions and Interpretation
10.1 “Agreement” means these Terms, along with any booking confirmation and/or invoice (which shall be subject to these Terms to exclusion of any other terms, including any the Booking Client purports to apply);
10.2 “Booking Form” means the order form issued to and signed by the Booking Client setting out the Hospitality Packages to be purchased by the Booking Client, which incorporates these Terms.
10.3 “Deposit” means any deposit payable by the Booking Client as set out on a Booking Form;
10.4 “Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue and in respect of which THE.TEAM has the rights to sell Hospitality Packages;
10.5 “Fees” means the price to be paid for the Hospitality Packages, less any Deposit;
“Force Majeure Event” means act beyond THE.TEAM’s reasonable control, including but not limited to (i) any strike, lockout or other industrial action, (ii) any civil commotion or disorder, riot, invasion, war or terrorist activity or threat of war or terrorist activity, (iii) any action taken by a governmental or public authority of any kind (including not granting a consent, exemption, approval or clearance), (iv) an event of national significance (including any day of national mourning), (v) any fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural physical disaster, (vi) any power failure or (vii) postponement or cancellation of an Event.
10.6 “Guests” means any guest invited to the Event by the Booking Client;
10.7 “Hospitality Package” means the package purchased by the Booking Client, which may include ground admission tickets to the Event together with food and beverages at the Event within the facilities at or in the vicinity of the Venue;
10.8 “Promoter” means the person, firm or company staging/organising the Event, if different from the Venue;
10.9 “Event Specific Ticket Terms” means the specific terms applicable to Tickets for an Event made available by THE.TEAM or otherwise available on request, and specifically including those Events set out in the recital to these Terms (as may be updated from time to time) and any other ticket terms applicable to a particular Event which are hereby incorporated into the Booking Client’s purchase of Hospitality Package(s) for that Event;
10.10 “Tickets” means the tickets, badges, passes or other documentation (physical or electronic) purchased by the Booking Client as part of the Hospitality Package; and
10.11 “Venue” means the premises where the Event is to take place.
10.12 In this Agreement:
10.12.1 references to a person include an individual, a body corporate, a partnership and an unincorporated association of persons; and
10.12.2 references to a party to this Agreement include references to the successors or assigns (immediate or otherwise) of that party.
10.13 The.Team: SME Management EMEA Limited (“THE.TEAM”) operates as a group of individual businesses transacting separate lines of business. The particular group business through which THE.TEAM acts as a party to the agreement is identified as Premium Access. The rights and obligations of THE.TEAM as a party to the agreement, and its liability to the Booking Client do not extend beyond Premium Access, except to the extent any other group business is explicitly and separately identified in the agreement as having rights and obligations in relation to the Booking Client.
